5 ESSENTIAL COMMUNICATION SKILLS

Effective communication skills help you to receive and convey information, ideas and messages in ways that are powerful and appropriate to the situation.

WRITTEN COMMUNICATION
Convey ideas and information through the use of written language.

ORAL COMMUNICATION
Convey ideas and information through the use of spoken language.

NON-VERBAL AND VISUAL COMMUNICATION
Convey ideas and information through the use of imagery or wordless cues.

ACTIVE LISTENING
Communicate effectively by summarizing and restating what you hear in your own words in order to confirm the understanding of all parties. Active listening helps people to open up, avoid misunderstandings, resolve conflicts and build trust.

CONTEXTUAL COMMUNICATION
Communicate effectively in different contexts, including those pertaining to various populations, persons, situations, environments or sets of behaviors. This includes such contexts as professional, cross-cultural, online, academic and crisis communication.